Last updated: October 12, 2026
Every payment made through Paddle is covered by an unconditional 14-day full refund guarantee. This includes initial subscription payments, renewals, one-time purchases and TrainCraft Coin packs. Request a refund within 14 days of the payment for a full refund, with no exceptions or conditions. No reason is required.
Bike Fit reports, Media Export (GPS Video and Flyover), training plans, collections and other one-time purchases made through Paddle are covered by the same unconditional 14-day full refund guarantee.
TrainCraft Coins (TCC) are a prepaid balance for AI Coach responses and one-time unlocks. Coin packs purchased through Paddle are covered by the same unconditional 14-day full refund guarantee.
After the 14-day guarantee period, you may request a proportional refund of the unused part of a purchased coin pack. This additional option does not limit the unconditional full refund available within 14 days or your statutory rights.
When a coin pack or PRO AI payment is refunded, its remaining coins are removed. Unlocks paid entirely from refunded packs are revoked. Other coins spent from refunded payments become a coin debt repaid from future coin grants; your balance does not go below zero. These account adjustments do not affect the 14-day refund guarantee.
Coins granted for free have no cash value. This does not limit a refund of a paid PRO AI subscription or purchased coin pack within 14 days.
For questions about coin balance adjustments, contact: [email protected]
Purchases made through the App Store or Google Play are processed and refunded by Apple or Google under the applicable store rules. Your statutory rights remain unaffected.
Request a full refund within 14 days of payment by contacting [email protected] or Paddle at paddle.net. You do not need to provide a reason. Your account email or transaction reference helps us locate the payment.
Refunds are typically processed within 5-10 business days and will be returned to your original payment method.
You may cancel your subscription at any time to stop future renewals. Cancellation takes effect at the end of the current billing period. Cancellation and refunds are separate: you may also request an unconditional full refund within 14 days of any Paddle payment, including a renewal.
Paddle is our merchant of record for purchases on traincraft.app and processes payments, taxes and monetary refunds. Contact [email protected] or paddle.net to request your refund.
This policy does not limit any mandatory consumer rights available under applicable law.
Refunds go back to your original payment method:
We may update this policy anytime. Check this page for the latest version.
If you have any questions about our refund policy, please contact us at [email protected].
All Paddle payments: unconditional full refund within 14 days, including subscriptions, renewals, one-time purchases and coin packs.
You may cancel your subscription at any time to stop future renewals. Cancellation takes effect at the end of the current billing period. Cancellation and refunds are separate: you may also request an unconditional full refund within 14 days of any Paddle payment, including a renewal.