Refund Policy

Our Commitment

At TrainCraft, we want you to be completely satisfied with our service. This Refund Policy outlines the circumstances under which refunds are available.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all paid subscription plans (PRO and PRO+AI).

Eligibility

You are eligible for a full refund if:

• You request a refund within 14 days of your initial subscription payment
• This is your first time subscribing to a paid plan
• You have not violated our Terms of Service

What's Covered

The 14-day money-back guarantee covers:

• Your first subscription payment only
• Both PRO ($4.99/month) and PRO+AI ($7.99/month) plans
• Monthly subscription charges

Requesting a Refund

To request a refund within the 14-day window:

1. Email us at [email protected]
2. Include "Refund Request" in the subject line
3. Provide your account email and reason for the refund (optional but helpful)

Processing Time: Refunds are typically processed within 3-5 business days. You will receive a confirmation email once the refund is approved.

What's Not Covered

Refunds are not available for:

• Recurring Payments: Subscription renewals after the initial 14-day period
• Partial Months: Pro-rated refunds for partial subscription periods
• Repeat Subscriptions: If you previously subscribed and cancelled, then resubscribed
• Policy Violations: Accounts terminated for violating Terms of Service
• Free Tier: The Free plan (no payment involved)

Cancellation vs. Refund

Cancellation

You can cancel your subscription at any time:

• Go to Account Settings → Subscription
• Click "Cancel Subscription"
• Your subscription remains active until the end of the current billing period
• No refund is issued for the remaining days (unless within 14-day window)

Refund

A refund returns your payment and immediately terminates your subscription access.

Billing Errors

If you believe you were charged in error, please contact us immediately at [email protected]. We will investigate and resolve billing errors promptly, including issuing refunds when appropriate.

Technical Issues

If you experience technical issues that prevent you from using the service:

• Contact our support team first at [email protected]
• We will work to resolve the issue as quickly as possible
• If we cannot resolve the issue within a reasonable timeframe, a refund may be considered

Downgrading

If you downgrade from PRO+AI to PRO, or from a paid plan to Free:

• The downgrade takes effect at the end of your current billing period
• No refund is provided for the remaining time on your current plan
• You retain access to your current plan features until the billing period ends

Service Termination

If TrainCraft discontinues the service:

• Active subscribers will receive a pro-rated refund for any unused subscription time
• We will provide at least 30 days' notice before terminating the service
• You will have the opportunity to export your data

Payment Processing

All payments are processed through Stripe. Refunds are issued to the original payment method used for the purchase.

• Credit/Debit Cards: 3-5 business days
• Bank Transfers: 5-10 business days

Please contact your financial institution if you don't see the refund after this period.

Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Reply to the refund decision email with additional information
• Request escalation to a manager
• File a dispute with your payment provider (though we encourage resolving issues directly with us first)

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email.

Contact Information

For refund requests or questions about this policy:

Email: [email protected]
Billing Issues: [email protected]